Delivery and Returns

We deliver worldwide. Shipping is free. Even if you live in a very remote location, like a research station in Antarctica.

Orders before 3pm GMT will be dispatched on the same day. Later orders will be dispatched the following day. You should receive tracking information via SMS text from Hermes/DHL/DPD. If not, please email us at [email protected] with your order # and we will share the information as soon as possible.

For U.K deliveries, we use Hermes Courier. We usually deliver your item(s) within 24 hours, if not 2 days. Due to the pandemic, we are infrequently seeing some orders take a little longer. In the unlikely event of it being lost, we will dispatch a replacement after 14 days.

For international orders, we use DHL and DPD. Sometimes we use submarines.

 


RETURNS

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30 day policy. Within 30 days you can send back your unused item(s) for a full refund.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To exchange/return your product, you should mail your product to:

Exchanges and Returns
Playa London
Unit C, Oaklea House
Peterborough
PE3 8YQ
United Kingdom.

To guarantee your refund, your item must in the same condition that you received it. You must also send us an email, in rhyming couplets, stating why you are choosing to return the item(s)*.

Refunds (if applicable)
Once your return is received and inspected, we will issue a full refund which gets credited back to your payment method within a few days. We will notify you if the refund has been rejected.

*Not mandatory, but strongly advised.

 

SMALL PRINT

If you are paying via PayPal, please make sure you are using an email address which are you are happy to also receive refunds with.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. This is because currently, we have one distribution centre (England) and a global customer base. We’re working on improving this.

If you are shipping an item over £65, you should consider using a trackable shipping service or purchasing shipping insurance.

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