Delivery and Returns

DELIVERY

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We deliver worldwide. Shipping is free. Even if you live in a very remote location, like a research station in Antarctica.

All UK weekday deliveries are dispatched within 24 hours. Please email us for tracking information. We haven’t quite automated that part yet.

For U.K deliveries, we enlist Royal Mail 1st Class Signed For.

For international deliveries, we use Royal Mail international. Sometimes we use submarines.

 


RETURNS

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30 day policy. Within 30 days you can send it back for a full refund.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your product, you should mail your product to:

Exchanges and Returns
Playa London
12 Larklands
Peterborough
PE3 6LL
United Kingdom.

To be eligible for a return, your item must in the same condition that you received it. You must also send us a email, stating in rhyming couplets why you are choosing to return the item(s).

Refunds (if applicable)
Once your return is received and inspected, we will issue a full refund which usually gets credited within a few days. We will notify you if the refund has been rejected.

 

SMALL PRINT

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
If you paid via PayPal and aren’t seeing the balance, the funds usually go straight back onto the card associated with the PayPal payments.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. This is because at the moment, we have one distribution centre (England) and global customers. We’re working on improving this.

If you are shipping an item over £65, you should consider using a trackable shipping service or purchasing shipping insurance.

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