Delivery and Returns

We deliver worldwide. Shipping is free. Yes, even if you just buy a £3 Med Kit and live in Antarctica. Just don’t make a habit of doing that.

We ship from UK to all of U.K, Europe and Asia
We ship from USA to all of NA and SA
We ship from Australia to all of AUS and NZ

Orders before 3pm GMT will be dispatched on the same day. Later orders will be dispatched the following day. You should receive tracking information via SMS text from Hermes/DHL/DPD. If not, please email us at with your order # and we will share the information as soon as possible.

For USA deliveries, it can take anywhere between 2-4 days for delivery. We wish it was quicker but your country is rather large.

For U.K and Australia deliveries, we usually deliver your item(s) within 24 hours, if not 2 days. In the unlikely event of it being lost, we will dispatch a replacement after 14 days.

For international/overseas delivery, we use Fedex, DHL and DPD. Sometimes we use submarines.



30 day policy. Within 30 days you can send back your unused item(s) for a full refund.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To exchange/return your product, you should mail the item(s) to:

Exchanges and Returns
Playa London
Diamond Logistics

Fraser House
5 Exchange Cl

If you ordered from USA or Canada, please mail the item(s) to:

Exchanges and Returns
Playa London
5235 S International Drive
WI 53110
United States

If you ordered from Australia or New Zealand, please mail the item(s) to:

Exchanges & Returns
Playa London
UFS Transport
50 Jersey Dr
VIC 3076

To guarantee your refund, your item must in the same condition that you received it. You must also send us an email, in rhyming couplets, stating why you are choosing to return the item(s)*.

Refunds (if applicable)
Once your return is received and inspected, we will issue a full refund which gets credited back to your payment method within a few days. We will notify you if the refund has been rejected.

*Not mandatory, but strongly advised.



If you are paying via PayPal, please make sure you are using an email address which are you are happy to also receive refunds with.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over £50 ($70), you should consider using a trackable shipping service or purchasing shipping insurance.

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